Our company create Technical field support, including hardware, software and scientific applications for Abbott instrument and informatics systems and products used in transfusion medicine
Demonstrate compliance with corporate / customer requirements and operating procedures
Investigate and resolve assay and product performance issues
Utilize sophisticated remote and predictive service tools to minimize customer downtime, compile reports and inform product performance investigations Manage and deliver a timely and effective preventative maintenance program Ensure spare parts inventories are maintained and used efficiently Align work practices to deliver customer satisfaction and service performance metrics Identify service sales opportunities and work with the sales team to develop or close them Prepare instrument performance metrics and conduct regularly scheduled operational review meetings
Assist customers with inventory and order management as required
Success is demonstrated with independent measures of customer satisfaction, retention, service KPIs, territory sales and margin numbers as agreed in annual goals and performance reviews.